Terms and Conditions

 

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Check/Money Order

All payments are in US currency only.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Guiding Elephant Brands, LLC

2424 N Federal Hwy, Suite 205

Boca Raton, FL 33431

Return Policy

Customer Service

Your order is as important to us as it is to you. Our in-house Consumer Affairs department will be happy to assist you with any queries or other issues relating to your order. Please contact us at sales@drpurenutrition.com of at (561)-765-5575 during standard business hours 9 am-4 pm eastern M-F, and a representative will be in touch with you. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.

Return Policy

dr pure nutrition may accept returns of merchandise purchased directly from drpurenutrition.com through the Site only when all the following conditions are satisfied:

  • The merchandise must be received by dr pure nutrition within 30 days of your purchase, no returns will be accepted after this time.
  • You must provide your Purchase Order number as received when your order was placed through the Site.
  • Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through dr pure nutrition which 75% or more of the product is unused.

If you need to make a return, please call us during normal business hours (9 am-4 pm Eastern M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

Damaged, Lost, or Stolen Merchandise

We make every effort to safely secure and ship your order, but understand that, on rare occasions, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.

Promotional Items

All sales are FINAL on any promotional items sold on the Site or otherwise distributed by dr pure nutrition. If purchased through any other format, dr pure nutrition will not accept any returns of promotional items for any reimbursement whatsoever.

Delays

Orders are typically shipped within 48 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 10 business days for delivery.

Prices & Availability

Prices and availability of all products are subject to change without notice.